Common Mistakes New Property Adjusters Make and How to Avoid Them
Starting as a property adjuster can be exciting but also overwhelming. With complex claims, tight deadlines, and high-stakes decisions, it’s easy to stumble.
But here’s the good news: knowing the common pitfalls ahead of time can save you some unnecessary headaches. Let’s look at the most frequent mistakes new property adjusters make—and how to avoid them.
1. Skipping the Fine Print: Policy Language Missteps
Insurance policies are full of legal jargon, exclusions, and conditions. Many new adjusters skim through these details, assuming they’ll figure it out later.
The result? Incorrect claim settlements and unhappy clients.
How to Avoid It:
Dedicate time to studying policy language. Enroll in courses, attend training, or shadow experienced adjusters. Knowledge is power!
2. Not Asking Enough Questions
Afraid of looking inexperienced, new adjusters often hesitate to ask questions. Unfortunately, this leads to errors and missed learning opportunities.
How to Avoid It:
No one expects you to know everything from day one. Asking questions shows initiative and a commitment to doing the job right. Whether it’s policy interpretation or software tools, seek clarity early and often.
3. Overlooking Small Details During Inspections
Property inspections require a sharp eye. Rushing or overlooking minor damages can lead to inaccurate assessments. In fact, a recent study found that 30% of claim disputes stem from overlooked details during inspections.
How to Avoid It:
Slow down and use a checklist to guide your inspections. Document everything, from structural damage to hidden issues like water intrusion or mold. Take clear photos and write detailed notes—it’ll save you a lot of time and stress later.
4. Poor Communication with Stakeholders
Effective communication is crucial for claims handling. New adjusters sometimes fail to keep policyholders, contractors, or supervisors informed, causing frustration and delays.
How to Avoid It:
Be proactive. Set clear expectations, provide updates, and explain your decisions in plain language. Policyholders are 78% more satisfied when adjusters communicate clearly and regularly.
Strong communication builds trust and ensures smoother claims.
5. Neglecting Continuing Education
Some new adjusters believe their initial training is enough. But in an industry that’s constantly evolving, staying stagnant isn’t an option.
How to Avoid It:
Keep learning! Take courses on emerging technologies like AI or specialize in areas like property damage assessment. Adjusters with certifications like the Associate in Claims (AIC) earn up to 20% more annually than their uncertified peers.
6. Ignoring Work-Life Balance
It’s easy to overwork yourself when trying to prove your worth. But burning out doesn’t help anyone—it leads to mistakes and declining performance.
How to Avoid It:
Set boundaries and prioritize self-care. Take breaks, delegate when needed, and remember: staying healthy helps you perform better in the long run.
Every new property adjuster faces challenges, but you don’t have to learn everything the hard way.
Avoid these common mistakes, stay proactive, and commit to continuous growth. With the right mindset, you’ll build a successful and rewarding career in property adjusting.